Community
Showing results for 
Search instead for 
Do you mean 
Reply

Act 6.0 and Laser App

New Member
Posts: 3
Country: USA

Act 6.0 and Laser App

Does anyone know how to fix an error where Laser App 9.0 ACT 6.0 Plug in cannot open an act 6.0 database

Op System is Windows XP

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Act 6.0 and Laser App

Is it supposed to work with ACT! 6.0?

Have you contacted the manu8facturer of Laser App?

Does it have an error you can post here?

New Member
Posts: 3
Country: USA

Re: Act 6.0 and Laser App

I called Laser App and they told me that the program is working as it's supposed to and that something to do with the Act database is causing it to not open.  I have this on another computer and it works fine with the database in the same file location.

 

The error says "The database: database name could not be opened."

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Act 6.0 and Laser App

Without knowing the code they are using to open the database, it's impossible to say what the cause is. I'd say their support is not very good if they think this is "working as it's supposed to"
New Member
Posts: 3
Country: USA

Re: Act 6.0 and Laser App

Basically, the support person at Laser App said that their plug in utility was trying to open the act database and that the act database was not there.  I have tried to run the utility with the demo database as well with no success. I have been having several problems with the act program (email will not work for example) and I am curious if the program itself is corrupt and that is why the database cannot be recognized by laser app.

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Act 6.0 and Laser App

Maybe re-installing ACT! is the next thing you can try.

 

Also, make sure the version in ACT!'s Help | About is the same on the system that doesn't work as it is on the one that works

Copper Elite Contributor
Posts: 126
Country: USA

Re: Act 6.0 and Laser App

http://forms.laserapp.com/kbase/?p=90 this is Laser App's reply

 

with version 11 they give the same uselessness of a response.

 

Error is 'Provider cannot be found. It may not be properly installed'

they blame the database even if using a demo or new db

Scott Lahn
Sage ACT! Customer Support
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Act 6.0 and Laser App