10-18-2013 10:33 AM
I have a server folder setup for the database but I have to manually export to the database for it to delete the removed entries and add the new ones synconization doesn't do it.
10-18-2013 01:25 PM
That sounds like a ptoblem with the synchronization setup.
10-18-2013 02:00 PM - edited 10-18-2013 03:11 PM
Must be something I am not doing correctly to make it sync right but what could it be. I am also having issues with it asking to log out of the user I am on when trying to synconize.
10-18-2013 03:44 PM
Sync with ACT! 6 required very careful setup and was very easily broken. Here are the numbers of the knowledge base articles on syncronization that I wrote when I was in ACT! technical support. Just do a search in the KB for each of those numbers.
11647, 11979 and 11740
By the way, synchronization is much easier and very reliable in ACT! 16.
10-19-2013 05:28 PM
If you had followed the KB information you would have needed to start over and set up sync from scratch. Did you do that?
10-20-2013 07:19 PM
If you set up sync all new according to the KB documents you would have needed to manually combine all the databases into one new master database, then abandon all the old databases and create new sync copies. At this point all old changes would be in the new databases and future changes would sync. the process is laborious and the Act! program doesn't provide any real help. In fact some of the help it seems to provide actually hinders getting sync properly set up. You might find an ACC willing to help you get it properly set up. My suggestion is that you upgrade to the preset version of the ACT! program which has good aids to synchronization.