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Act 6.0.3.979 does not backup ALL contacts and WONT restore a backup

Copper Contributor
Posts: 30
Country: United_Kingdom

Act 6.0.3.979 does not backup ALL contacts and WONT restore a backup

[ Edited ]

Hi

 

Would really appriciate help on this.

 

Using Act 6.0.3.979 on win xp pro, Act! diag 6.0.3

 

A master & 2 slave pcs,  same software linked on network

 

17,053 contacts

 

Im running Act! v6 and the database seems to run fine showing correct number of contacts and opening okay.

 

However when backing up sometimes not all contacts are included, on restore the screen freezes at 36% and gives- An unknow error has caused Act! to shut down.

 

Getting all green ticks in actdiag. Have tried backup under different users.

 

I suspect to it a corrupt contact that has been deleted.

 

Is there a way to delete, deleted contacts? as I have opened *.dbf with excel and suspect contact is there

 

I have tried creating a blank new database and will only do this in list view otherwise not all fields show up.

 

Have tried importing into new blank database and only 14,525 contacts import

 

I can export all contacts to a *.txt file, but dont want to loose notes/history

 

We actdiag, delete index fields, & compress and reindex DAILY.

 

Thanks in advance,

 

Nigel

 

 

Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: Act 6.0.3.979 does not backup ALL contacts and WONT restore a backup

From your description you've tried all the available field repairs. FYI, the compress and reindex removes all deleted contacts from the database. 

 

This is where you're at. Upgrading to a later version won't work because you've corruption in the database files that will cause the conversion to fail. You'll need to have the database repaired. We offer database repair service through our web site www.techbenders.com. You might consider upgrading to ACT! 2013 and have the database converted to the new version as part of the repair.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Copper Contributor
Posts: 30
Country: United_Kingdom

Re: Act 6.0.3.979 does not backup ALL contacts and WONT restore a backup

Hi Roy

 

Thanks for your reply.

 

I have tried importing the .txt file into a blank database and it still only imports 14525 contacts not 17053, excel says there are 17053 contacts.

 

How is this possible?

 

Quite concerned now.

 

Nigel

Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: Act 6.0.3.979 does not backup ALL contacts and WONT restore a backup

That indicates database corruption. I don't do the repairs myself but I know that sometimes the repairs must be made at the Hex level. This is likely a coruppted record that will need to be manually removed or corrupted links related to the record that will require manual repair.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129