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Act!2000 database damage

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New Member
Posts: 5
Country: Uruguay
Accepted Solution

Act!2000 database damage

When i try to open my database, i get this message:

 

"Se ha producido un error al abrir la base de datos.Puede que se encuentre dañada o que falte un componente. Desea intentar restarurar la base de datos?"

 

If i do, iget de message:

 

"No se puede abrir la base de datos"

 

My Act Diag says that all is ok, but i can´t open my database......

 

HELP !!!!!

 

 

 


Accepted Solutions
Solution
Accepted by topic author banban
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Act!2000 database damage

It's likely the error isn't in the DBF file, but in the BLB.

 

Sage no-longer do repairs for versions prior to ACT! 2005. You need to use one of the consultants who still do them.

 

I'd recommend Kim at http://www.techbenders.com/

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All Replies
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Act!2000 database damage

New Member
Posts: 5
Country: Uruguay

Re: Act!2000 database damage

Err

Error message translate:

 

An error occurred when opening the database. Could be damaged or that is missing a component. You want to try to restore the database?

 

When i try to restore, i get the message......."The database could not be open"

 

Thank for the reply

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Act!2000 database damage

Have you recently tried to copy the database? If copied via CD, make sure none of the files are set to read only.

 

What version of ACT! from Help | About? If earlier than 5.04, get the update.

You can download the current patches from http://www.act.com/support/updates/index.cfm

 

Also get the 5.04 build of ACTDIAG from there.

 

Then try this ACT! Knowledge Base article -

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1198...

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Act!2000 database damage

BTW: if you're using a non-English version of ACT!, not sure if that update will work... never tried.

 

Also, make sure you first backup the database (copy or zip all the files in the Database folder)... just in case :-)

New Member
Posts: 5
Country: Uruguay

Re: Act!2000 database damage

first of all thank you for your help.

 

I´ve make the update to 5.04 ver and run actdiag 5.04 without problem (all checkmark green).

I delete the index with actdiag to reindex database.

 

When i run Act! ,it ask me to reindex but when i try i get the message " The database could not be open"

 

When i create a new Act!  database it work fine.

 

(sorry for my english)...

 

 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Act!2000 database damage

It would need someone to look at the database for you to see how it's damaged and how to repair it...
New Member
Posts: 5
Country: Uruguay

Re: Act!2000 database damage

Can i open the database with a dbf viewer tool?

All database files have the same header? Can i compare it on a hex editor with my backup?

 

Or i must send it to Sage service....

 

Thanks

 

Fernando

Solution
Accepted by topic author banban
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Act!2000 database damage

It's likely the error isn't in the DBF file, but in the BLB.

 

Sage no-longer do repairs for versions prior to ACT! 2005. You need to use one of the consultants who still do them.

 

I'd recommend Kim at http://www.techbenders.com/

New Member
Posts: 5
Country: Uruguay

Re: Act!2000 database damage

Thank you.