Community
Showing results for 
Search instead for 
Do you mean 
Reply

ACT! 6 lost connection to word 2003 after update

New Member
Posts: 2
Country: USA

ACT! 6 lost connection to word 2003 after update

[ Edited ]

I have a client with act 6 on his system, he uses word 2003 with it (and has the appropriate hotfixes to make it work) but he also has office 2007 on the system. His company pushed out an update that made word 2007 the default agian (rather than 2003). Is there an easy way to update this back to 2003 as the default for ACT? I had to do this once before, but ran through a NUMBER of things before it worked... Between settign it as the default in explorer, and changing registry settings etc.

 

Any input is much appreciated.

 

Mick

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT! 6 lost connection to word 2003 after update

Not sure how Office 2007 might affect Office 2003.

Or how ACT! would choose where to load it's links when both versions are loaded. Given that this is not a config that would have been known when 6.0 was written, it's going to be trial and error.

You might try setting O2003 as default in all the locations and, if that still doesn't work, reinstall ACT! and see if it connects to the default

As a thought... you didn't say how he connection shows as lost? What happens?