06-14-2010 12:13 PM
Wanted to post what we did last week to fix a broken ACT 6.0 db. It's been so long that I bet a bunch of people have forgotten this trick. Sage support couldn't fix it either so they should know this as well.
Scenario - ACT 6.0 database won't open - closes immediately upon open. Can't convert it either to load it into new version client purchased.
Trick - removed .ABC and .ABU files. ACT will rebuild them when you start it back up. ACT 6.0 opened it and ACT 2010 could convert it as well. Tough one to figure out because ACTDIAG scan and repair in 6.0 shows all green checks. I almost forgot about this trick as well but stumbled on it reading back thru previous trouble tickets.
Doesn't fix all the ACT 6.0 errors but works enough times to be worth trying.
06-14-2010 10:10 PM
06-15-2010 04:01 AM
09-07-2011 01:58 PM
Hey there I have a question. I went to scan and repair my Act 2000 database right before I was about to convert it but now act 2000 can't open it to rebuild the indexs. In the actdiag tool it is saying that it couldn't find certain files. There extensions are mdx, adx, ddx, edx, gdx, hdx, rex, sdx, and tdx. I've gone through this process many times in trial before and never recieved these results. Can anyone help?
09-07-2011 02:25 PM
09-07-2011 03:13 PM
09-07-2011 03:26 PM
09-07-2011 04:04 PM
Is the database files located in My Documents? If so those folders sometimes won't allow you to create new files in them. Another possibility is that the database is on a server and there is a similar restriction if you're opening the database over the network. I would try creating a folder called something like ACTdata on the root of the C drive and copy the database files there and try opening it there.
09-07-2011 04:08 PM
That's bad. You've got corruption in one of the data files and ACT! can't rebuild the index files based on the data in the files. About the only option you have is to have the database repaired. Check here