11-19-2008 06:37 PM
We use ACT! 6.0 in a Windows XP Pro (SP3) environment with Outlook 2003. I have just installed ACT on a new PC on our LAN. It works well except with the INTERNET. If I try to have ACT access the internet (COMCAST Cable - always on - always very fast) it gives a message that it "cannot access the internet - check settings or start browser and try again". The settings are fine and starting the browser and retrying does nothing. Because of this, I could not register online, even though the license is good.
When I try to select Outlook for the E-Mail setup, it tells me "this version of Outlook is not supported by this version of ACT - Update to Outlook 97 or later".
I don't seem to have these problems on any of the other PCs. Any ideas??
11-19-2008 10:24 PM
My guess is that you are using Norton antivirus or system works. If so the fix is to uninstall both ACT! 6 and Norton, restart the computer and then reinstall ACT! first and open ACT! 6 at least once and then reinstall Norton. Norton now blocks registry keys critical to the full installation of ACT! 6. If ACT! 6 is install first, everything should work.