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ACT 6 Email Sync Issues

New Member
Posts: 1
Country: United States

ACT 6 Email Sync Issues

I know, I know.....ACT 6?

 

Here is the issue:

 

Periodically, when a user sends a synch packet to another, it will send a 1mb file with about 900 contacts, when they have only added a few.  And then the synch processes seems to stop working.  I have to go back in and re-setup the synch.  It's very odd.  I have checked over all the options in ACT to only send changed data. I have ran every repair and fix that I know.  We have reinstalled the software on both of their machines.  We have deleted the .abu file and resent.  Re-indexed the database. Same problem.

 

Anyone know of any issues that would cause this?

 

On a side note, do you know how to export notes and history from the database?  We have tried to do an export of the whole database and then import that into a blank one, but the notes and history are not exported.

 

Thanks in advance for any insight.