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ACT 6 - ACT icon missing from Word 2003

New Member
Posts: 1
Country: Australia

ACT 6 - ACT icon missing from Word 2003

Hi Everyone


I am having an issue whereby the ACT icon is not showing on the toolbar in Word 2003. 


Installed Office 2003 Professional 

Installed ACT Version 6.03.979.

Installed Act hotfix for Word 2003

Added the file to word via tools, templates & add-ins.

Macro security set to low.

Click to enable the macro after adding the file


At this point normally the ACT icon shows in the word toolbar. However it is not showing.


Any ideas or has anyone come across this issue before?





Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: ACT 6 - ACT icon missing from Word 2003

The file for Office may be damaged:

- Close all open programs on you machine

- Open Windows Explorer (My Computer)

- Right-click on C: drive and choose Search

- For Advanced Search Options, choose to search system files and hidden files

- Search for

- Rename any results to normal.old

- Reopen Word by itself, then reopen ACT!

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.