ACT 6.03 Outlook 2000 Email problem

[FuturePerfect]

Hi

My ACT v6 support head is getting a bit rusty... unsurprisingly.

Two users recently re-installed on new notebooks have the same problem : In ACT email client, they can't send or reply to messages as the buttons are greyed out.  I've seen it before but lost my memory of the solution! Does anyone have a hint for me?

Thanks

Robert

Future Perfect I.T.

[pbuchtmann]

WOW? this is a stretch. I believe what you need to do is to enable workgroup mode should then let it talk to Outlook.

HTH

[FuturePerfect]

Thanks for the one response here, but we're talking ACT v6.03, which does not have workgroup mode.

There is an article on this in the knowledgebase, but it doesn't solve the problem (suggests removing .abu and .abc files).  I know there is a solution, and it is not an uncommon effect - PLEASE can someone remember?!!

This is one of those problems that has no "error"  condition, ACT has just decided not to enable some buttons but doesn't reveal why.  Sigh.

[pbuchtmann]

Sorry but the workgroup mode I was referring to was in Outlook not in ACT.

this needs to be enabled before you can link to Outllok 2000 from ACT