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ACT 6.0 will not open

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New Member
Posts: 5
Country: United States
Accepted Solution

ACT 6.0 will not open

Problem:

When I attempt to open act a microsoft window pops up with the heading:

"ACT! 6.0 application has encountered a problem and needs to close. We are sorry for the inconvenience."

I installed 6.0 from a download in March 2010 so I do not have an install cd. It was operating fine until yesterday!

I made numerous unsuccessful attempts to System Restore. System Restore is not completing. 

 

Any options to correct this problem?

 Len

 


Accepted Solutions
Solution
Accepted by gmartin (Platinum Super Contributor)
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: ACT 6.0 will not open

Then you have a problem with the ACT! program. You need to do a clean reinstall.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129

View solution in original post


All Replies
Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: ACT 6.0 will not open

I've seen problems like this many time with ACT! 6. The cause could be a conflict with another program, damage to the ACT! program itself or a damaged database. Determining which it is requires going through a multi-step troubleshooting process.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Copper Contributor
Posts: 58
Country: United States

Re: ACT 6.0 will not open

Are you using Act Version 6.03?

Did you install new software recently?  If so what?

Did you run a full virus scan?

Did you run actdiag?

I have been using the same version of Act 6.03 ever since it came out 6-7 years agoand never had any issues like you are having and I have lots of different software running.

New Member
Posts: 5
Country: United States

Re: ACT 6.0 will not open

  • Yes. ACT 6.03
  • No. No new software. Only added web based email from my employer 2 1/2 months ago.
  • Yes full virus scan. No problems.
  • Yes ran actdia. looks ok.

 

It continues to tell me it needed to close, but never actually opens. Perhaps I'm not nimble enough with how to run the diagnostics. Probably more inportant to know what I need to do after I run diagnostics to correct the problem. What could be preventing this software from opening? All the other programs on my laptop are opening and running without a problem.

HELP!

 

Len

Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: ACT 6.0 will not open

The first thing you need to determine is whether it is an ACT! program problem or a database problem. Reset the last or default database with ACTDIAG and see if the ACT! program opens.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 5
Country: United States

Re: ACT 6.0 will not open

I tried reset default/last, no effect.

 

Len

Solution
Accepted by gmartin (Platinum Super Contributor)
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: ACT 6.0 will not open

Then you have a problem with the ACT! program. You need to do a clean reinstall.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 5
Country: United States

Re: ACT 6.0 will not open

Will I lose the contact and schedule history?
Copper Contributor
Posts: 58
Country: United States

Re: ACT 6.0 will not open

uninstalling the Act program doesn't remove the Act folder in your My Documents so you shouldn't lose anything.
New Member
Posts: 5
Country: United States

Re: ACT 6.0 will not open

It Worked!

Thank You So Much Roy!