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ACT 6.0 sending scrambled e-mail

New Member
Posts: 3
Country: United Kingdom

ACT 6.0 sending scrambled e-mail

I have been sending e-mail from ACT 6.0 for years without problems, but in the last few weeks

e-mail sent to some addresses arrives scrambled. If I copy it to myself, it's always fine. Any

ideas?

 

Sample of scrambled e-mail:

 

™â…呈䱍倠䉕䥌⁃ⴢ⼯㍗
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT 6.0 sending scrambled e-mail

What email client - Internet Mail, Outlook, Outlook Express, Lotus Notes, Eudora?

 

Single emails or template?

Is it always the same addresses?

Does it happen every time when sent to them?

What email client do they use?

New Member
Posts: 3
Country: United Kingdom

Re: ACT 6.0 sending scrambled e-mail

What email client - Internet Mail, Outlook, Outlook Express, Lotus Notes, Eudora?

 

Internet Mail

 

 

Single emails or template?

 

Single

 

 

Is it always the same addresses?

 

Different, but so far always .ac.uk or .gov.uk

 

 

Does it happen every time when sent to them?

 

Probably every time, but can't send them test e-mails to check,

 

 

What email client do they use?

 

Don't know.

 


Thanks for any suggestions.

 

Cerne

 
 
 
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT 6.0 sending scrambled e-mail

Without being able to test it, it might be tricky to nail down.

What build of ACT! - from Help | About?

Any chance you could switch from Internet Mail to Outlook or Outlook Express?

 

Maybe try this ACT! Knowledge Base article -

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1281...

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT 6.0 sending scrambled e-mail

BTW: ACT! 6.0 uses the emailbody.gmt as a template when creating a new email... so that would be the one to check
New Member
Posts: 3
Country: United Kingdom

Re: ACT 6.0 sending scrambled e-mail

Thanks, will check that out. It's build 6.0.3.979

 

Cerne

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT 6.0 sending scrambled e-mail