05-29-2008 07:33 AM
I'm currently running MS Office 2003 along with ACT version 6.
When trying to use word from within act (trying to do a mail merge, and
attapmting to edit the document template)(act calls up word)
act gives the following two error messages:
"Act could not open word processor. This may be a result of inadequate
security permissions in windows.
Click on OK, then another window opens up with the following:
"The word processor driver is not running."
This is only happeneing to one of my users, everyone else seems to be OK.
Any help would be much appreciated.
Thank you in advance
05-29-2008 07:56 AM
Sorry for the double post.....
But I just took a look at the preferences on act and under word processor it only lists Word 2000 and 2002. How do I add 2003? I think this might be the problem.....
05-29-2008 09:56 AM
You need the hotfix to add word 2003 to your ACT 6 installation. Go to ACT.com, Support, look for downloads and look for ACT! 6 — MS Word 2003 Hotfix
Just download and run.
This is the URL but it may be removed by site rules