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ACT 6.0 can't connect to Word

Tuned Listener
Posts: 16
Country: USA

ACT 6.0 can't connect to Word

Hey guys,

 

I'm currently running MS Office 2003 along with ACT version 6.
When trying to use word from within act (trying to do a mail merge, and
attapmting to edit the document template)(act calls up word)
act gives the following two error messages:

"Act could not open word processor. This may be a result of inadequate
security permissions in windows. 

 

Click on OK, then another window opens up with the following:

"The word processor driver is not running."

 

This is only happeneing to one of my users, everyone else seems to be OK.

 


Any help would be much appreciated.

Thank you in advance

Tuned Listener
Posts: 16
Country: USA

Re: ACT 6.0 can't connect to Word

Sorry for the double post.....

 

But I just took a look at the preferences on act and under word processor it only lists Word 2000 and 2002.  How do I add 2003?  I think this might be the problem..... 

Bronze Elite Contributor
Posts: 1,409
Country: United_Kingdom

Re: ACT 6.0 can't connect to Word

Hi

 

You need the hotfix to add word 2003 to your ACT 6 installation. Go to ACT.com, Support, look for downloads and look for ACT! 6 — MS Word 2003 Hotfix

 

Just download and run.

 

This is the URL but it may be removed by site rules

 

http://www.act.com/support/updates/index.cfm?show_downloads=true&product=1&version=10&locale=7

 

Chip

Nickel Elite Contributor
Posts: 595
Country: USA

Re: ACT 6.0 can't connect to Word

You also need to be updated to 6.0.3 before the hotfix will install.
Roy Laudenslager
ACT! Certified Consultant
Techbenders
royel@techbenders.com