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ACT 6.0: When click on Groups DB Locks UP

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Posts: 6
Country: United States
Accepted Solution

ACT 6.0: When click on Groups DB Locks UP

Our data base has 17,000 contacts and the *.dbf is 278,343kb large.  I have done the ACT Run>actdiag>database repair several times. 

 


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Solution
Accepted by dlunceford (Moderator)
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 14,822
Country: Australia

Re: ACT 6.0: When click on Groups DB Locks UP

Opening other groups is ok?

How many contacts in the database?

How many in that group?

 

Have you run a Compress/Repair and the Maintenance in ACTDIAG?

 

You might also try this ACT! Knowledge Base article -

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1034...

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Platinum Elite Contributor
Posts: 6,867
Country: USA

Re: ACT 6.0: When click on Groups DB Locks UP

I don't believe it's locked up. If you wait long enough, the group will open.
Roy Laudenslager
Retired ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
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Platinum Elite Contributor
Posts: 14,822
Country: Australia

Re: ACT 6.0: When click on Groups DB Locks UP

The two main areas that killed ACT! 6 speed was large numbers of groups with lots of members and large numbers of activities. This isn't an issue in later versions.

 

One trick to help is to add a new group called:

 

~ Empty Group

 

* Include the ~

 This will then be sorted at the top and should make opening the Groups area faster.

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New Member
Posts: 6
Country: United States

Re: ACT 6.0: When click on Groups DB Locks UP

I let the database run for a day and the the software was still hanging w/o processing and letting me see he group information.  I ran actdiag several times to see if that would clear the problem.  The group that is suppose to open is one that has practically all contacts - very large.
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Solution
Accepted by dlunceford (Moderator)
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 14,822
Country: Australia

Re: ACT 6.0: When click on Groups DB Locks UP

Opening other groups is ok?

How many contacts in the database?

How many in that group?

 

Have you run a Compress/Repair and the Maintenance in ACTDIAG?

 

You might also try this ACT! Knowledge Base article -

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1034...

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New Member
Posts: 6
Country: United States

Re: ACT 6.0: When click on Groups DB Locks UP

The knowledge base article solved he problem with the reset.  Thanks!!!