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ACT 6.0: Unable to lock the db b/c I have a user that can't be logged off

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Posts: 3
Country: United States
Accepted Solution

ACT 6.0: Unable to lock the db b/c I have a user that can't be logged off

Does anyone know how I might be able to logoff a user that really isn't logged on anywhere?  When I try to lock the db, it doesn't log off this one user.

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Solution
Accepted by topic author lkim
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: ACT 6.0: Unable to lock the db b/c I have a user that can't be logged off

Have you tried restarting the computer and then try to delete the LCK file? Also if you are using WinFax, turn it off.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129

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Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: ACT 6.0: Unable to lock the db b/c I have a user that can't be logged off

You have a stuck user in the lock file. Delete the database file with the LCK extension.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 3
Country: United States

Re: ACT 6.0: Unable to lock the db b/c I have a user that can't be logged off

I tried to delete the lck file but it says someone is using it and is unable to delete the file.
Solution
Accepted by topic author lkim
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: ACT 6.0: Unable to lock the db b/c I have a user that can't be logged off

Have you tried restarting the computer and then try to delete the LCK file? Also if you are using WinFax, turn it off.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 3
Country: United States

Re: ACT 6.0: Unable to lock the db b/c I have a user that can't be logged off

Thanks very much.  That did the trick.