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ACT 2000 - "Error Putting Message in the Briefcase"

Copper Contributor
Posts: 15
Country: USA

ACT 2000 - "Error Putting Message in the Briefcase"

Working with ACT 2000 (Still...but still love it).  After I load emails from MS Outlook into ACT and they are listed in my MS Inbox folder from within ACT, i have always done "attach email to contact" and this has worked great for me.

 

Recently i get the error message that states "error putting message in briefcase" and i cannot attach my emails to my contacts.

 

Any solutions?

 

 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT 2000 - "Error Putting Message in the Briefcase"

Is that the full error?

Are you synchronising with another user? 

 

Usually this is a poorly setup sync

Copper Contributor
Posts: 15
Country: USA

Re: ACT 2000 - "Error Putting Message in the Briefcase"

No, I'm not synchronising with any other users...and yes that is the full message. 
Copper Contributor
Posts: 15
Country: USA

Re: ACT 2000 - "Error Putting Message in the Briefcase"

Hello....I resolved this myself.  I discovered that the folder path for my emails under "preferences" had been changed somehow ... I have since corrected and attaching emails to contacts like crazy.  Thank you for your assistance.