ACT 2000 Reindex error on Win XP

[Scott P]

I recently moved Act 2000 from a Win 2000 machine to a Win Xp Machine. Ever since I cannot compress and reindex my database. I get the mapped drive error. Even though I had in house IT map the drive to make sure. Does the XP patch solve this problem? If so where do I find it?

[Roy_Laudenslager · Accepted solution]

You have a very old product that was originally owned by Symantec. Live update is a Symantec function and stopped working for the ACT! program several years ago. You need to download the 5.0.4 updates from www.act.com.

[Roy_Laudenslager]

You need to update to build 5.0.4.

[Scott P]

Can you provide a link to this update? I'm behind a corporate firewall and a link to a update from ACT/Sage would probably be allowed.

[Scott P]

Also wanted to add that the Live Update hangs on disconnect and stops responding so that is not at option.

[Roy_Laudenslager · Accepted solution]

You have a very old product that was originally owned by Symantec. Live update is a Symantec function and stopped working for the ACT! program several years ago. You need to download the 5.0.4 updates from www.act.com.

[JROGERS345]

I've gone to updates and downloaded ACT 504 update...    but won't work.    When I try to install it, I get an error message that states "You don't have ACT! 2000 (version 5.0.x) installed on your machine"   ???   Right now I do have installed ACT! 2000 - version 5.0.3.   What is the problem???

[Roy_Laudenslager]

My guess is that you are using Norton antivirus or system works. If so the fix is to uninstall both ACT! 6 and Norton, restart the computer and then reinstall ACT! first and open ACT! 5 at least once and then reinstall Norton. Norton now blocks registry keys critical to the full installation of ACT! 5. If ACT! 5 is install first, everything should work.

[JROGERS345]

Thanks,   will give it a try.

[JROGERS345]

Thanks!   tried it and it worked.