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ACT 2000 Reindex error on Win XP

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New Member
Posts: 3
Country: United States
Accepted Solution

ACT 2000 Reindex error on Win XP

I recently moved Act 2000 from a Win 2000 machine to a Win Xp Machine. Ever since I cannot compress and reindex my database. I get the mapped drive error. Even though I had in house IT map the drive to make sure. Does the XP patch solve this problem? If so where do I find it?

Accepted Solutions
Solution
Accepted by topic author Scott P
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: ACT 2000 Reindex error on Win XP

You have a very old product that was originally owned by Symantec. Live update is a Symantec function and stopped working for the ACT! program several years ago. You need to download the 5.0.4 updates from www.act.com.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129

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Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: ACT 2000 Reindex error on Win XP

You need to update to build 5.0.4.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 3
Country: United States

Re: ACT 2000 Reindex error on Win XP

Can you provide a link to this update? I'm behind a corporate firewall and a link to a update from ACT/Sage would probably be allowed.
New Member
Posts: 3
Country: United States

Re: ACT 2000 Reindex error on Win XP

Also wanted to add that the Live Update hangs on disconnect and stops responding so that is not at option.
Solution
Accepted by topic author Scott P
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: ACT 2000 Reindex error on Win XP

You have a very old product that was originally owned by Symantec. Live update is a Symantec function and stopped working for the ACT! program several years ago. You need to download the 5.0.4 updates from www.act.com.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 3
Country: United States

Re: ACT 2000 Reindex error on Win XP

I've gone to updates and downloaded ACT 504 update...    but won't work.    When I try to install it, I get an error message that states "You don't have ACT! 2000 (version 5.0.x) installed on your machine"   ???   Right now I do have installed ACT! 2000 - version 5.0.3.   What is the problem???
Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: ACT 2000 Reindex error on Win XP

My guess is that you are using Norton antivirus or system works. If so the fix is to uninstall both ACT! 6 and Norton, restart the computer and then reinstall ACT! first and open ACT! 5 at least once and then reinstall Norton. Norton now blocks registry keys critical to the full installation of ACT! 5. If ACT! 5 is install first, everything should work.

 

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 3
Country: United States

Re: ACT 2000 Reindex error on Win XP

Thanks,   will give it a try.

 

 

New Member
Posts: 3
Country: United States

Re: ACT 2000 Reindex error on Win XP

Thanks!   tried it and it worked.