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AC6 editing other people's follow-ups

New Member
Posts: 4
Country: United States

AC6 editing other people's follow-ups

I have been sync-ing my ACT 6 via email with one other user througha SyncAdmin account.  Our notes and cotact updates seem to sync just fine.   I also am able to set NEW follow ups for my partner, hoever when I attemt to modify or delete follow-ups it does not update on the next sync. and still shows the same as before the sync.   Do you know how I can modify my partners follow-ups?
Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: AC6 editing other people's follow-ups

Timing is everything. If they open the activity, whether they change it or not, it sets an event time and date stamp. If that is after you make and edit, the edit will not sync because it has the earlier time and date stamp.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 4
Country: United States

Re: AC6 editing other people's follow-ups

Thanks for the help Roy. We tried a test case where I made a followup - sent a sync email.  She then executed the sync, then deleted the follow up and returned a sync email.   After the sync on my machine was done the followup was still there...

 

 

Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: AC6 editing other people's follow-ups

Do you have auto-rollover turned on on either or both systems? If so, turn it off and retest,
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129