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where did the Act 21 download link go?

Employee
Posts: 367
Country: USA

Re: where did the Act 21 download link go?

Hello,

 

https://www.act.com/resources/downloads/act!-premium-v21-downloads 

 

Service patch 1 is at the Act! resource page.

2019-05-13_1547.png

 

 

Thank you,
Carl

 

Act! Support
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CRM & Marketing Automation built for small & midsized business success.


Silver Contributor
Posts: 1,715
Country: United_Kingdom

Re: where did the Act 21 download link go?

[ Edited ]

Have tested where  ACT V21.0.update 7 is already installed and working on on 3 machines and it does not recognise the ACT 21.1 update 1 as valid its looking for ACT V21.1

 

Message reads This update does not apply to this version of ACT!, please verify you have the correct update.

 

ACT v21.0 update 7 also does not recognise that any valid updates are available under ACT notifications. 

Gold Contributor
Posts: 3,712
Country: United_Kingdom

Re: where did the Act 21 download link go?

Have you tried the full V21.1 install file here: https://www.act.com/en-uk/download/download-act!-premium-v21

Jeff Granger
UK ACT! Specialist and Trainer

ACT Training Throughout The UK
www. bigbluemarketing.co.uk
Copper Contributor
Posts: 6
Country: USA

Re: where did the Act 21 download link go?

The full windows client download from act.com/download fixes the issue and gets you to 21.1 update 2.
Copper Contributor
Posts: 6
Country: USA

Re: where did the Act 21 download link go?

[ Edited ]

What should have been a quick upgrade took me 2 hours of searching as to why the website updates shown in the screenshot above did not work, everytime I tried to update I would get the incorrect version error for 21.1 update 1 136 meg download.

 

I will say Act support through chat was quick to tell me to download the whole version from: https://www.act.com/download/download-act!-premium-v21

when I told them the issue I was having.

 

Even when I tried to sync in 21 update 7 the link in the error box that pops up is wrong, it gets you to download the wrong version, I needed the Windows Client version not the host version.

 

Very annoying that everytime a database update is done and I have to update the offline client for our sales department that I have to go chasing down answers as to why the update is not working.

 

Why hasn't https://www.act.com/resources/downloads/act!-premium-v21-downloads  been fixed?  Apparently this is a known issue.