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when clicking on an email link in act, act crashes

dse
New Member
Posts: 2
Country: Germany

when clicking on an email link in act, act crashes

Hi,

 

we have two users here where we have the problem that act crashes when the users clicks on an emaillink in act:

 

1.png

 

When the users clicks on the Email address in this red marked field the following happens...

 

 

2.png

 

act crashes and has to be reopened...

 

 

 

3.png

 

 

4.png

 

The Windows Event logs shows the following Error at the time of the crash..

 

 

Windows 8.1 PRO 64 Bit

 

Act! Premium Version 18.2.53.0, Update 2

 

Outlook 2016 MSO (16.0.8201.2102) 32-Bit

 

 

Any Idea what the Problem could be?

 

Thanks

 

 

Moderator
Posts: 451
Country: United_Kingdom

Re: when clicking on an email link in act, act crashes

Hi dse,

 

The issue is a known defect, Further information can be found here: https://community.act.com/t5/Act-Premium/RESOLVED-Outlook-2016-integration-issues-READ-ME/td-p/33908...

 

For your version we will release an update on the 14th of July which will address the issue. To resolve the issue right now please follow this article: 38580 Microsoft Outlook synchronization is not working when using Act! with Outlook 2016