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web act! (2012) freezing when printing to adobe pdf

New Member
Posts: 6
Country: USA

web act! (2012) freezing when printing to adobe pdf

A couple of our users are having an issue where web act! (2012) is freezing when they try to print a report to an adobe pdf.  They both get the same "internet explorer has stopped responding" error. Has anyone else had this issue or know of a fix? 

 

We are having them do a workaround right now where they export to excel and then print that way but it would be much better if we could print to a pdf! thanks! 

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: web act! (2012) freezing when printing to adobe pdf

First identify if the issue will follow the user or if it is machine specific. To do this: sign in to the database on a working machine with a 'problem' username' > test. Also sign in to the database with a working username on a 'problem' machine > test. Does the issue follow the username or stay with the machine?
Greg Martin
Sage