v21 Premium & O365 Outlook - What does it take?

[kleithiser]

Setup Premium v21 UD4 on two computers in same office earlier today. Registration successful obtaining new style serial #s.

One Win7 & the other Win10. Same O365 download & install before installing Act!  Same default Email settings in preferences for both.

The Win 7 machine records both outgoing & incoming emails in History as expected.

Win 10 will NOT record outgoing emails but does record incoming.

Have uninstalled & reinstalled Act! and removed BitDefender without success.

Anyone else having a challenge recording history of sent emails or figured out what it takes to make history work?

[soutar13]

We've been using Act for years and I've never got this feature to work reliably.

[Carl Mag]

Hello,

The PC in question may need an Office Quick Repair to re-enable connections to other programs outside of the Office Suite:
-Click Start, and then click Control Panel.
-Double-click Programs and Features.
-Click Microsoft Office 365, and then click Change 
-Select Quick Repair, and then click Repair (can take 5-10 minutes). You may have to restart your computer after the repair process is complete.

Thank you,

Carl

 Act!  Support

Customer Success & Support Team

[juancarlosoterogarc…]

Did you disable the  UAC... User Account Control?  and restart your computer after that... before trying again with the creation of history records in the emails sent