12-05-2018 06:53 PM
Setup Premium v21 UD4 on two computers in same office earlier today. Registration successful obtaining new style serial #s.
One Win7 & the other Win10. Same O365 download & install before installing Act! Same default Email settings in preferences for both.
The Win 7 machine records both outgoing & incoming emails in History as expected.
Win 10 will NOT record outgoing emails but does record incoming.
Have uninstalled & reinstalled Act! and removed BitDefender without success.
Anyone else having a challenge recording history of sent emails or figured out what it takes to make history work?
12-19-2018 09:54 AM
The PC in question may need an Office Quick Repair to re-enable connections to other programs outside of the Office Suite:
-Click Start, and then click Control Panel.
-Double-click Programs and Features.
-Click Microsoft Office 365, and then click Change
-Select Quick Repair, and then click Repair (can take 5-10 minutes). You may have to restart your computer after the repair process is complete.
Customer Success & Support Team
12-19-2018 09:57 AM