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v21 Premium & O365 Outlook - What does it take?

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Copper Contributor
Posts: 68
Country: USA

v21 Premium & O365 Outlook - What does it take?

Setup Premium v21 UD4 on two computers in same office earlier today. Registration successful obtaining new style serial #s.

 

One Win7 & the other Win10. Same O365 download & install before installing Act!  Same default Email settings in preferences for both.

 

The Win 7 machine records both outgoing & incoming emails in History as expected.

 

Win 10 will NOT record outgoing emails but does record incoming.

 

Have uninstalled & reinstalled Act! and removed BitDefender without success.

 

Anyone else having a challenge recording history of sent emails or figured out what it takes to make history work?

Kit Leithiser
CIM Soiftware LLC
828.322.8155
kit@leithiser.com
New Member
Posts: 11
Country: United_Kingdom

Re: v21 Premium & O365 Outlook - What does it take?

We've been using Act for years and I've never got this feature to work reliably.

Employee
Posts: 367
Country: USA

Re: v21 Premium & O365 Outlook - What does it take?

Hello,

The PC in question may need an Office Quick Repair to re-enable connections to other programs outside of the Office Suite:
-Click Start, and then click Control Panel.
-Double-click Programs and Features.
-Click Microsoft Office 365, and then click Change 
-Select Quick Repair, and then click Repair (can take 5-10 minutes). You may have to restart your computer after the repair process is complete.

Thank you,

Carl

 

 Act!  Support

Customer Success & Support Team

Nickel Elite Contributor
Posts: 619
Country: USA

Re: v21 Premium & O365 Outlook - What does it take?

Did you disable the  UAC... User Account Control?  and restart your computer after that... before trying again with the creation of history records in the emails sent
Juan Carlos Otero Garcia
juancarlosotero@protonmail.com