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v20.1 Email Doesn't Send but is listed in Sent Items

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Copper Contributor
Posts: 59
Country: United States

v20.1 Email Doesn't Send but is listed in Sent Items

I upgraded 7 users from v18 to Premium v20.1, update 7.  When they send a email, the email just sits there no matter how many times you click the Send button.  If you look in Sent Items however, the email is there.  Users have to manually close the open email. 

 

Has anyone else seen this?

 

Thank you!

 

Joyce Nichols

ACT! Certified Consultant

Training Solutions, Inc.

515-321-9727

joyce.nichols@trainingsolutionsinc.com

 

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Nickel Elite Contributor
Posts: 619
Country: USA

Re: v20.1 Email Doesn't Send but is listed in Sent Items

[ Edited ]

Hello,

Which is the version of Office and in which versions of Windows does this happen?

 

...

I suggest that the locally installed version of office be at 32Bit - if for some reason you must install a compatible version of Office ... you must uninstall both programs (Restart the computer) and install Office 2013 or 2016 first and then Act!

 

Office 2010 is not supported in Act! v20.1 or later

 

 

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Do not forget to back up your database frequently - and put a copy of that ZIP file on a USB drive or external disk for more security

 

 

......If this answered your question, please click on ACCEPT AS SOLUTION - Best regards and Good luck

 

FIRMA.png

Juan Carlos Otero Garcia
juancarlosotero@protonmail.com
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Copper Contributor
Posts: 59
Country: United States

Re: v20.1 Email Doesn't Send but is listed in Sent Items

Office 365 and Windows 10

 

Thank you!

 

Joyce Nichols

ACT! Certified Consultant

Training Solutions, Inc.

515-321-9727

joyce.nichols@trainingsolutionsinc.com

 

 

Highlighted
Nickel Elite Contributor
Posts: 619
Country: USA

Re: v20.1 Email Doesn't Send but is listed in Sent Items

Click Here...  Here are some suggestions to review and fix the Outlook problem when it freezes when sending an email

 

Most likely, it is caused by an add-in installed by your virus scanner to integrate itself with Outlook. It is safe to disable this one

 

Best regards,

 

 

Juan Carlos Otero Garcia
juancarlosotero@protonmail.com