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v18 Update 7 - D-04182

Avid Listener
Posts: 52
Country: United States

v18 Update 7 - D-04182

Is there any more information on what exactly is fixed in issue - D-04182. We experience very slow logins in v17 and in testing v18. I am hoping this may address it.

Administrator
Posts: 4,024
Country: United_Kingdom

Re: v18 Update 7 - D-04182

Hi cblair,

 

I'll see what information I can gather about this for you, however it would be useful to have more information about your situation beforehand:

 

  1. Would you be using a subscription plan, or purchasing a perpetual licence for v18?
  2. Are you experiencing slow logins in Act on Desktop or Web (or both)?
  3. How slow are we talking about? Could you time this in seconds?
  4. Does the time change after the first login of the day? i.e. Login (time 1), logout, log back in (time 2), compare times.
Avid Listener
Posts: 52
Country: United States

Re: v18 Update 7 - D-04182

  1. Would you be using a subscription plan, or purchasing a perpetual license for v18?
    1. We have a perpetual license for v17 and would do the same for v18
  2. Are you experiencing slow logins in Act on Desktop or Web (or both)?
    1. Just the web
  3. How slow are we talking about? Could you time this in seconds?
    1. anywhere from 30-90 seconds. Never better than 30
  4. Does the time change after the first login of the day? i.e. Login (time 1), logout, log back in (time 2), compare times.
    1. It varies from 30-90 seconds. Never better than 30.

 

I have worked with support on the phone and through the forums. There was a defect # opened, D-04052.

Administrator
Posts: 4,024
Country: United_Kingdom

Re: v18 Update 7 - D-04182

Thanks.

It doesn't look like the defect you mention in your first post is particularly related to the issue you are experiencing.

There have been some changes made to the licencing service in the upcoming v18.1 service pack which is due out soon. We expect this update to reduce the login times on Act Premium for Web once you have it installed.
Avid Listener
Posts: 52
Country: United States

Re: v18 Update 7 - D-04182

Great! Looking forward to the 18.1 update. Hopefully it is out soon.

Avid Listener
Posts: 52
Country: United States

Re: v18 Update 7 - D-04182

Any eta on v18.1 service pack  release?

Administrator
Posts: 4,024
Country: United_Kingdom

Re: v18 Update 7 - D-04182

It's currently in the final stages of internal testing. It should be released within the next few weeks.
Avid Listener
Posts: 52
Country: United States

Re: v18 Update 7 - D-04182

Thanks for the update. Looking forward to it!

Administrator
Posts: 4,024
Country: United_Kingdom

Re: v18 Update 7 - D-04182

[ Edited ]

Act! v18.1 has been released today. This includes improvements to the Protexis licensing service, among many other improvements.

 

You can find the US/CA updates in the Download Center, or below for the UK/EU updates:

 

UK

Act! 18.1 Pro - UK

Act! 18.1 Premium - UK

Act! 18.1 Premium Web - UK

EU

Act! 18.1 Pro - EU

Act! 18.1 Premium - EU

Act! 18.1 Premium Web - EU

 

See the What's New page for feature info, or this Knowledgebase article for more detailed update info.