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v18 Hotfix 5 Failure to Apply

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New Member
Posts: 4
Country: USA
Accepted Solution

v18 Hotfix 5 Failure to Apply

Act snip 1.PNGAct snip 2.PNGACT SNIP.PNG


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Solution
Accepted by topic author robert444
‎01-25-2016 01:10 PM
Employee
Posts: 98
Country: USA

Re: v18 Hotfix 5 Failure to Apply

Hi,

Also please check once if the hotfix downloaded is for premium version and not for pro.

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Bronze Elite Contributor
Posts: 1,410
Country: United_Kingdom

Re: v18 Hotfix 5 Failure to Apply

Could not read 2nd error message but have you tried running the hotfix by right clicking and selecting run as administrator. Also if ACT had just been installed reboot your machine before trying to run the Hotfix.

Administrator
Posts: 4,024
Country: United_Kingdom

Re: v18 Hotfix 5 Failure to Apply

The About Act window screenshot, was that taken before or after attempting to apply HF5 and getting the error? Does it still show HF4 after trying to install?
Solution
Accepted by topic author robert444
‎01-25-2016 01:10 PM
Employee
Posts: 98
Country: USA

Re: v18 Hotfix 5 Failure to Apply

Hi,

Also please check once if the hotfix downloaded is for premium version and not for pro.

New Member
Posts: 4
Country: USA

Re: v18 Hotfix 5 Failure to Apply

Hi folks.... hmmmm tried it at the office3 on latop....worked. Not sure why it did not work at home but thanks for your suggestions....