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v 16 synchronization with Outlook 2013 (contacts) fails

Copper Contributor
Posts: 48
Country: USA

v 16 synchronization with Outlook 2013 (contacts) fails

I have one user whose attempts to synchronize contacts between v16 Premium and Outlook 2013 fails.

 

The error shows as ERROR IN IAddrBook.OpenEntry: MAPI_E_UNKNOWN_ENTRYID. Exception: Redemption.AddressEntry

 

I have, to this point:

 

* Repaired his Outlook .PST file

* Repaired the database

* Repaired the Email Store file

 

None of these has fixed the problem.  If you've run into this and fixed it, can you please advise what you did?  Thank you.

 

Janet Aldrich

Bronze Super Contributor
Posts: 1,569
Country: United_Kingdom

Re: v 16 synchronization with Outlook 2013 (contacts) fails

It is not recommended to synch contacts from Act! to Outlook because Outlook will start to duplicate the contacts.

David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
Copper Contributor
Posts: 48
Country: USA

Re: v 16 synchronization with Outlook 2013 (contacts) fails

It's worked fine so far.  I would like to know how to fix this problem. Thank you.

New Member
Posts: 5
Country: USA

Re: v 16 synchronization with Outlook 2013 (contacts) fails

I keep having the exact same problem. It is EXTREMELY frustruating.

 

 

Silver Super Contributor
Posts: 2,328
Country: USA

Re: v 16 synchronization with Outlook 2013 (contacts) fails

I suspect the issue is that the redemption dll that is being used by Act! isn't the correct version.  I think that one of the service packs for Act! v16 updated the version of redemption that Act! uses.  If you aren't running service pack 1 or 2 try updating to the latest service pack and see if that fixes it.  SP2 has a few other fixes that should make Act! work better if you don't have it installed.


Stan


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