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user name & password

New Member
Posts: 2
Country: United States

user name & password

I just upgraded to ACT2010.  When opening my database it asks for user name and password -- both of which I have forgotten.  Any suggestions????
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: user name & password

What are you upgrading from?

 

The user name could be your names (First Last)... and you might not have a password.

 

Failing that, try this ACT! Knowledge Base article -

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1415...

Moderator
Posts: 4,395
Country: USA

Re: user name & password

If Mike's suggestions do not work, please call support.  They will be able to retrieve the user name and password.

 

 

Thanks,