12-02-2013 10:23 AM
I have been having issues regarding the sync process ever since I have started. Dozens of support calls and countless attempts to try to get this working with almost no sucsess. I have to client computers running act premium 2013 and they are trying to sync with the server computer that is running act premium 2013. Always I get the error that the syncronization failed due to a server time out. Or exchange of watermarks have failed. If someone could fixed this that would be a real help. Or I think if this never works we should just try somethibng else.
12-02-2013 09:12 PM - edited 12-02-2013 09:13 PM
Hi James, specifics about the systems and the issue would be helpful.
for example, information that could help includes:
The more detail you can provide, the easier it will be for others to offer support.
Hope this helps
12-03-2013 05:51 AM
1. act premium 18.104.22.168
2. Yes the sync has worked once or twice.
3.Client has updated windows, no changes from the server side.
4. Others are having similar problems.
I have not tried swiftpage.
6. We have tried to cut down on the CPU usage from both ends. I made sure the time zones are correct. Sent new databases, that only sync once or twice then they go back to having these issues. Also a reindexing of the main database many times.