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supplemental files or attachments options- RDB help!

Copper Contributor
Posts: 27
Country: USA

supplemental files or attachments options- RDB help!

[ Edited ]

We recently created remote databases using  ACT 2011. I am having an issue where my remote databases aren't synchronizing attachment files in word with the parent database. I also get an error when try to view an attachment in the history- it says "There was an error opening the attachment.  It may be deleted by another user or been created on a database that does not synchronize attachments". ( the file was edited on the parent database, but the attachment was previously created before the synchronization set up.)

 

So, I read in the help section of ACT: After a remote database is created, you cannot change the synchronize supplemental files or attachments options. You must re-create the remote database.

 

Is there a way I can view if the supplemental files or attachments options was selected when the database was created? I want to be sure this is definately our issue before we re-create the RDB with that option selected. 

 

Thank you- very much. Best, Judy

Nickel Super Contributor
Posts: 843
Country: United States

Re: supplemental files or attachments options- RDB help!

Tools | Sync panel

Manage database

Click on the database you want the info for

Click View Database Options

Rita Kogstad
RKA Associates
Stamford, CT