source Act.Outlook.Addin.Shared cannot be found

[ptrombetta]

Act! Premium Version 19.1.63.0, Update 2, Outlook 2016 MSO (16.0.7830.1018) 32-bit, Windows 7 Professional Service Pack 2, Outlook "Hang" after source Act.Outlook.Addin.Shared cannot be found.

Close Act! Restart Outlook...

Log Name: Application
Source: Outlook
Date: 4/10/2017 1:01:34 PM
Event ID: 59
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: PCPC3-PC
Description:
Outlook disabled the following add-in(s):

ProgID: ACTOutlookAddIn.Connect
GUID: {764902B9-26D2-4FD7-978D-DF5107717D01}
Name: ACT! Outlook AddIn
Description: ACT! Outlook AddIn
Load Behavior: 3
HKLM: 1
Location: mscoree.dll
Threshold Time (Milliseconds): 1000
Time Taken (Milliseconds): 15959
Disable Reason: This add-in caused Outlook to start slowly.
Policy Exception (Allow List): 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Outlook" />
<EventID Qualifiers="32768">59</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-04-10T17:01:34.000000000Z" />
<EventRecordID>688576417</EventRecordID>
<Channel>Application</Channel>
<Computer>PCPC3-PC</Computer>
<Security />
</System>
<EventData>
<Data>Outlook disabled the following add-in(s):

ProgID: ACTOutlookAddIn.Connect
GUID: {764902B9-26D2-4FD7-978D-DF5107717D01}
Name: ACT! Outlook AddIn
Description: ACT! Outlook AddIn
Load Behavior: 3
HKLM: 1
Location: mscoree.dll
Threshold Time (Milliseconds): 1000
Time Taken (Milliseconds): 15959
Disable Reason: This add-in caused Outlook to start slowly.
Policy Exception (Allow List): 0 </Data>
</EventData>
</Event>

[Dan Horn]

Hi, 

Thank you for providing the full event viewer error, as there are details in parts of an error i would like to confirm the issue you are actually experiencing?

 Is the addin loading correctly within Outlook, are you experiencing any error messages within Act/Outlook?

[ch1p]

From the information you supplied it looks like Outlook has disabled the ACT add-in because of the time it took to load.

In Outlook find the add-in manager and in the latest version it now has a section for Outlook automatically  disabled add-ins because of time taken to load. There is an option to change this to never disable.

[ptrombetta]

---

@Horn wrote:

Is the addin loading correctly within Outlook, are you experiencing any error messages within Act/Outlook?

---

Outlook will sometimes load the ACT! Outlook Addon or disables the addon if it takes too long to load. There are usually no error messages. At times, Outlook loads the addon then drops it - there are no error message popups.

[ptrombetta]

Log Name: Application
Source: Outlook
Date: 4/13/2017 12:24:15 PM
Event ID: 59
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: PCPC3-PC
Description:

ProgID: ACTOutlookAddIn.Connect
GUID: {764902B9-26D2-4FD7-978D-DF5107717D01}
Name: ACT! Outlook AddIn
Description: ACT! Outlook AddIn
Load Behavior: 3
HKLM: 1
Location: mscoree.dll
Threshold Time (Milliseconds): 0
Time Taken (Milliseconds): 0
Disable Reason: The add-in caused Outlook to crash, but wasn't disabled because it is in the do not disable list. It wasn't disabled because it's in the always enable list.
Policy Exception (Allow List): 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Outlook" />
<EventID Qualifiers="32768">59</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-04-13T16:24:15.000000000Z" />
<EventRecordID>688577932</EventRecordID>
<Channel>Application</Channel>
<Computer>PCPC3-PC</Computer>
<Security />
</System>
<EventData>
<Data>

ProgID: ACTOutlookAddIn.Connect
GUID: {764902B9-26D2-4FD7-978D-DF5107717D01}
Name: ACT! Outlook AddIn
Description: ACT! Outlook AddIn
Load Behavior: 3
HKLM: 1
Location: mscoree.dll
Threshold Time (Milliseconds): 0
Time Taken (Milliseconds): 0
Disable Reason: The add-in caused Outlook to crash, but wasn't disabled because it is in the do not disable list. It wasn't disabled because it's in the always enable list.
Policy Exception (Allow List): 0 </Data>
</EventData>
</Event>

---

Log Name: Application
Source: Outlook
Date: 4/13/2017 12:24:17 PM
Event ID: 59
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: PCPC3-PC
Description:
Outlook disabled the following add-in(s):

ProgID: ACTOutlookAddIn.Connect
GUID: {764902B9-26D2-4FD7-978D-DF5107717D01}
Name: ACT! Outlook AddIn
Description: ACT! Outlook AddIn
Load Behavior: 3
HKLM: 1
Location: mscoree.dll
Threshold Time (Milliseconds): 1000
Time Taken (Milliseconds): 13884
Disable Reason: This add-in caused Outlook to start slowly.
Policy Exception (Allow List): 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Outlook" />
<EventID Qualifiers="32768">59</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-04-13T16:24:17.000000000Z" />
<EventRecordID>688577933</EventRecordID>
<Channel>Application</Channel>
<Computer>PCPC3-PC</Computer>
<Security />
</System>
<EventData>
<Data>Outlook disabled the following add-in(s):

ProgID: ACTOutlookAddIn.Connect
GUID: {764902B9-26D2-4FD7-978D-DF5107717D01}
Name: ACT! Outlook AddIn
Description: ACT! Outlook AddIn
Load Behavior: 3
HKLM: 1
Location: mscoree.dll
Threshold Time (Milliseconds): 1000
Time Taken (Milliseconds): 13884
Disable Reason: This add-in caused Outlook to start slowly.
Policy Exception (Allow List): 0 </Data>
</EventData>
</Event>