08-12-2011 01:48 PM
Hi, I have ACT 2010 and it was on the web. I lost my server but before I did I recovered all my data from ACT. I am now downloading the desktop version and I am wondering if anyone can point me in the right direction on how to restore all my contacts, notes and templates for my recovered files off the web version into my desktop version?
Any and all help is much appreciated.
08-12-2011 01:55 PM
08-12-2011 02:47 PM
If you have the ZIP file from the Web version, it's Premium and you'll need to downgrade it to read in Pro.
You can do this with ACTDIAG v14 that you can download from this ACT! Knowledge Base article -
08-12-2011 02:59 PM
I down loaded the untility tool, added my backup data base from the web version, I the removed licenses, I then went to restore database and it is giving me an error message "brsleads.adf, you dont have permission to open this file. Contact the file owner or an admi to obtain permission"
08-12-2011 03:48 PM
08-12-2011 03:51 PM
08-12-2011 04:10 PM
I am not sure how I did it but I was able to get my data base open on my desktop by just sure luck. Now the only thing I am missing is my custom template and fields I had designed. Is there a easy way to drop those in?