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restore single contact deleted, backup exists

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Astute Commentator
Posts: 14
Country: Israel
Accepted Solution

restore single contact deleted, backup exists

hi 

i accidentally deleted a single contact

i have it in yesterday's backup

but since i've deleted it, some more changes was made so i can't restore the entire database and overwrite it

is there i way i can restore a single contact and all of it's activities from the backup?

 

thank you


Accepted Solutions
Solution
Accepted by topic author liorme
‎04-26-2017 10:07 PM
Copper Elite Contributor
Posts: 139
Country: USA

Re: restore single contact deleted, backup exists

You can restore the database from a backup, save as a unique name, in other words do not overwrite your existing database when restoring the backup. Then, from the restore backup database, find and export that one Contact record to your production database.

 

The following ACT! Knowledge Base article might be helpful:

http://kb.act.com/app/answers/detail/a_id/14010/kw/14010

Phillip R. Price
ACT! Certified Consultant
Automated Sales Tools, LLC
http://www.automatedsalestools.com
Phone: 1-866-915-9399

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Solution
Accepted by topic author liorme
‎04-26-2017 10:07 PM
Copper Elite Contributor
Posts: 139
Country: USA

Re: restore single contact deleted, backup exists

You can restore the database from a backup, save as a unique name, in other words do not overwrite your existing database when restoring the backup. Then, from the restore backup database, find and export that one Contact record to your production database.

 

The following ACT! Knowledge Base article might be helpful:

http://kb.act.com/app/answers/detail/a_id/14010/kw/14010

Phillip R. Price
ACT! Certified Consultant
Automated Sales Tools, LLC
http://www.automatedsalestools.com
Phone: 1-866-915-9399
Astute Commentator
Posts: 14
Country: Israel

Re: restore single contact deleted, backup exists

yes
thank you
i just did that but for some reason it restores everything but the activities
which is not so bad because it's mostly history and only 2 activities
but it's nice to know why that is in case of a future case with a lot of activities
Copper Elite Contributor
Posts: 139
Country: USA

Re: restore single contact deleted, backup exists

The export wizard has a step where you specify whether you want the Notes, History, Activities, were those option checked accordingly.  These options should look like the attached screenshot.

 

 

Phillip R. Price
ACT! Certified Consultant
Automated Sales Tools, LLC
http://www.automatedsalestools.com
Phone: 1-866-915-9399
Platinum Elite Contributor
Posts: 6,662
Country: USA

Re: restore single contact deleted, backup exists

Easy to miss on the export options is the check box to include other users public axtivities.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129