05-12-2014 01:37 PM
my client is running Act Premium 2013 with Office 2010. The computers are WIndows 7 Professional. When they send emails from Act, the email attaches properlyl to the contact. However when they receive emails in Outlook, they don't attach to the contact in Act. For every single one they have to go to the act addon in Outlook and manuallly attach it. I've checked their preferences; all looks correct. Any ideas on how to get this working right?
05-25-2014 09:28 PM
It sounds like it's functioning how its meant to. Only sent emails are automatically written into act based on your preferences setup.
Incoming emails need to be attached.
Replying to the email attaches it as an Email Sent item. If they aren't responding to the email and just want a record of it then they need to add it via the outlook-act addin toolbar.
05-26-2014 05:54 AM