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"object reference" error when selecting opportunities tab

Copper Contributor
Posts: 74
Country: United States

"object reference" error when selecting opportunities tab

Hello,

 

I looked in the knowledgebase and didn't see anything exactly like my issue.  I tried a number of fixes for the "object reference not set to an instance..." error, like checking services, checking serial number, deleting preferences and nothing works.

 

What is this error and why can't ACT write more specific errors?

 

thanks,

john 

Platinum Elite Contributor
Posts: 14,388
Country: Australia

Re: "object reference" error when selecting opportunities tab

What version of ACT! (the full build from Help | About)?

Are you running an add-ons?

Does it happen with every contact?

Does it happen in the Demo database?

Are you synchronising?

 

Try this - In the Contacts view, click Tools | Preferences | Colors and Fonts tab.
Change the font for the Opportunities Tab, and check the Show Grid Lines option.

Try to click OK.

Copper Contributor
Posts: 74
Country: United States

Re: "object reference" error when selecting opportunities tab

Thank you for the help. 

 

***Version 10.0.3.182, Hotfix 1

 

Are you running an add-ons?

 

***Playing with  both swiftpage and scan and organize

 

Does it happen with every contact?

 

 ***It happens with every contact one time.  If I hit the Opp ta, go to a different tab, then back to Opp, it doesn't happen.  If I go to a new contact with the Opp tab chosen last (clicked), then it happens on a new contact.

 

Does it happen in the Demo database?

 

***When I closed the db in question, ACT crashed.  It happened in the Demo DB, then ACT crashed again.

 

Are you synchronising?

 

***No 

 

Try this - In the Contacts view, click Tools | Preferences | Colors and Fonts tab.
Change the font for the Opportunities Tab, and check the Show Grid Lines option.

Try to click OK.

 

***Tried this, no change. 

 


Platinum Elite Contributor
Posts: 14,388
Country: Australia

Re: "object reference" error when selecting opportunities tab

Can you try removing the add-ons and see if the problem still happens?

 

You might try this plugin that allows you to turn on/off plugings without uninstalling them... you have to re-start ACT! after making a change - http://community.act.com/sage/board/message?board.id=ADN_Downloads&thread.id=5&jump=true

Copper Contributor
Posts: 74
Country: United States

Re: "object reference" error when selecting opportunities tab

sorry this took me so long

 

i am having such a rough time with ACT

 

anyway, i used the tools and removed the add-ons and still having the pop up

 

thanks again 

Platinum Elite Contributor
Posts: 14,388
Country: Australia

Re: "object reference" error when selecting opportunities tab

As it's happening in the demo database, I'd try an uninstall/reinstall

 

This is a procedure I wrote to get the most clean install possible:
Uninstall any version of ACT! from Windows Control Panel | Add/Remove Programs
Use the Uninstaller.exe from the ACT! KB 19338 (the exe, not the manual uninstall)
Uninstall .Net Framework (all versions) - this does NOT apply to Vista users as .Net 2.0 is part of the OS and can't be uninstalled
Uninstall any MS SQL items from the Control Panel if still there
Uninstall MSXML 6 Services from Control Panel if it's still there
Perform a Selective restart with MSCONFIG as per ACT! KB 14499
Install .Net 2.0 Framework (only 2.0 for ACT! 9/10) as per KB 19628 (only XP, not Vista)
Install ACT! 10.0 full install
Install ACT! 10.03 patch if the previous install was a previous build
Restore from Selective Startup Mode with MSCONFIG
Reboot

Takes time, but will give the cleanest and most stable install.

For the KB numbers, go here http://tinyurl.com/34xq94 - put the number in "Search Text" and change "Search By" to Answer ID

Copper Contributor
Posts: 74
Country: United States

Re: "object reference" error when selecting opportunities tab

thanks mike, i appreciate your help (as always)