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"object reference not set to an instance of an object"

New Member
Posts: 4
Country: USA

"object reference not set to an instance of an object"

Sage ACT! Premium 2011 Version, Hotfix 1

Windows 7


I receive this message when I switch layouts and when I close the Layout Designer. I have followed the instructions/answer #Answer ID 24350 in the Support Knowledge Base and I rebuilt Preferences through the ACT Diagnostics utility; however I still receive the message.


I then tried to follow the instructions to manually delete Preferences by right-clicking and renaming the preferencesBak.xml file; however I do not have that file on my computer. I have done a complete search of my C-drive to no avail.


I've checked my DPI settings and they are not set to "large".


I've tried rebuilding Preferences twice more through the Diagnostics utility but I still receive the same error message.


Does anyone have other suggestions on how to correct this error?


Also, why don't I have the preferencesBAK.xml file that is referenced in the instructions to fix this error?


Thanks for any help you can provide.


Platinum Elite Contributor
Posts: 14,505
Country: Australia

Re: "object reference not set to an instance of an object"

For the folder, try going to:
%AppData%\ACT\ACT Data
Just copy-paste it to the Start or Start-Run menu and press enter
You might want to check in the Folder View options that you haven't selected to hide extensions for known file types

That should work for any OS