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"URGENT" ACT2013 Unable to Use at all Critical

Tuned Listener
Posts: 40
Country: Canada

"URGENT" ACT2013 Unable to Use at all Critical

Urgently need a response to my Post of yesterday.

 

I am in big trouble since I can't open my database since closing down Windows XP and Re-Installing Windows 7.

 

I am now getting desparate for a reply form anyone who can tell me where to get my answer to allow me to open ACT2013.

 

I did change my Computer Name to look same as what it was when it was Operating System XP. but still now effect on getting

it to open.

 

Hope someone can help ASAP as my company management is now giving me headaches I don't need.

 

Thanks, look forward to hearing from your support.

 

Glen

Silver Contributor
Posts: 1,813
Country: USA

Re: "URGENT" ACT2013 Unable to Use at all Critical

Try changing the computer name back, that is easiest.

 

if you can,t or won't , try opening ACT diag (start, run, ACT diag) does it open without error?

 

If it does, try re attaching the ACT database (file, open) bu tchange .pad to .adf to open the act database file adn re create the pad file.

 

Your data is fine, but a lot revolves around the computer name.

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Tuned Listener
Posts: 40
Country: Canada

Re: "URGENT" ACT2013 Unable to Use at all Critical

Thank you for the reply.

 

I did remember many years back having a situation similar but now that you reminded me about opening the database without using the PAD I did it and have it back working again.

 

Thanks for your help. Have a great day.

 

Glen Ueberschlag