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"Attach web page to Act! Contact" feature displays blank

Nickel Contributor
Posts: 410
Country: Canada

"Attach web page to Act! Contact" feature displays blank

I had a customer who wants to attach web pages to his ACT contacts, so I told him how in Internet Explorer to click on tools to find that feature. He emailed me back to report the feature worked, expect that it only attached a "blank" page under History, and even reported it as "Blank" in the regarding section, where it would normally display the URL.

I was quickly able to repropruce the same error on my home machine with Windows 8.1 and IE11, but when I remoted into another computer with Windows 2008 Server and IE10, it worked as expected?

I am using ACT Premium v16 on each of the systems I tested, and the customer is using ACT Pro v16.

 

This seems to be an IE11 issue, but I wanted to confirm if others have experienced the same issue with older browsers.

 

Kq\

 

Ken Quigley, BA, MCSE, ACC, APT
Toronto, Ontario
www.keystroke.ca