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"Act! has stopped working" only for user profiles, not admin profile

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Copper Super Contributor
Posts: 91
Country: USA
Accepted Solution

"Act! has stopped working" only for user profiles, not admin profile

Hello,

 

One of our computer yesterday morning had Act! 17 Premium version crashing every single time. I had to re install it. This morning it does it again. However I noticed that I can run Act from the Admin profile of the computer perfectly.

The computer is running Windows 7. It did not have any updates done over night.

 

Any clue? I don't want to have to re install Act! every morning.

 

Thank you


Accepted Solutions
Solution
Accepted by topic author gregcsharp
‎04-12-2016 12:06 PM
Bronze Elite Contributor
Posts: 1,557
Country: United_Kingdom

Re: "Act! has stopped working" only for user profiles, not admin profile


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Nickel Elite Contributor
Posts: 555
Country: USA

Re: "Act! has stopped working" only for user profiles, not admin profile

Question...  if from the user profile you start Act! as administrator...  The same thing happens...?

 

 

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Copper Super Contributor
Posts: 91
Country: USA

Re: "Act! has stopped working" only for user profiles, not admin profile

I forgot to mention that I had tried that to and it stops working too.

 

Thank you for the idea though

Administrator
Posts: 4,035
Country: United_Kingdom

Re: "Act! has stopped working" only for user profiles, not admin profile

Hi Greg,

At what point exactly does it crash? Do you see any error messages?

I would suggest trying again with UAC disabled on the machine. Here's a Knowledgebase article with info on how to do this: http://kb.act.com/app/answers/detail/a_id/25665

Additionally, this may be being caused by some anti-virus software you have installed. I would suggest adding Act as an exception to any anti-virus installed: http://kb.act.com/app/answers/detail/a_id/25125
Solution
Accepted by topic author gregcsharp
‎04-12-2016 12:06 PM
Bronze Elite Contributor
Posts: 1,557
Country: United_Kingdom

Re: "Act! has stopped working" only for user profiles, not admin profile

This normally caused by a corrupt ACT preferences for the user.

 

http://kb.act.com/app/answers/detail/a_id/14770/~/how-to-rebuild-the-act!-preferences-file

 

 

Copper Super Contributor
Posts: 91
Country: USA

Re: "Act! has stopped working" only for user profiles, not admin profile

Yup this made it. So now what if it keeps occurring?
Copper Super Contributor
Posts: 91
Country: USA

Re: "Act! has stopped working" only for user profiles, not admin profile

Thank you Gary for the suggestions. It just crashes simply saying Act has stopped working and nothing much. Your 2 suggestions did not solved the problem.