09-02-2015 10:06 AM
Thank you sir, worth a try - and getting them access to their data is definitely key at this point. I'll post shortly on wether or not this was the fix.
09-02-2015 12:29 PM
09-02-2015 12:59 PM
So if it is doing this with the ACT demo database layout as well, whats my next step? Reinstalling ACT! Pro from scratch?
09-02-2015 01:22 PM
Chances are the layouts I posted would be the same. Have you tried removing preferences? That's on the actdiag Tools menu too.
09-02-2015 01:51 PM
Just tried that. I set it up to log into the database again, but I am still getting the same error when I try to open Companies in Detail View.
09-02-2015 10:06 PM
I think you're going to have to call support. I can't think of a reason why the Company detail screen wouldn't come up but the Company List View would. I could probably figure it out for you but my time would be billable. Once you find out what the issue was let us know.