"Act! Has encountered an error, please shut down application" when I click Companies after latest v16 update

[Pinkerton9975]

Thank you sir, worth a try - and getting them access to their data is definitely key at this point.  I'll post shortly on wether or not this was the fix.

[Pinkerton9975]

Using the Demo ACT DB layout file as replacements yielded the same results, anyone else who can provide one from theirs for me to try? months ago.

[Pinkerton9975]

So if it is doing this with the ACT demo database layout as well, whats my next step?  Reinstalling ACT! Pro from scratch?

[wellmet]

Chances are the layouts I posted would be the same.  Have you tried removing preferences?  That's on the actdiag Tools menu too.

Stan

[Pinkerton9975]

Just tried that.  I set it up to log into the database again, but I am still getting the same error when I try to open Companies in Detail View.  

[wellmet]

I think you're going to have to call support.  I can't think of a reason why the Company detail screen wouldn't come up but the Company List View would.  I could probably figure it out for you but my time would be billable.  Once you find out what the issue was let us know.

Stan

[Pinkerton9975]

Can do.  I will give them a call.