05-19-2010 09:49 PM
I get the following error when I click on COMPANIES "ACT! has encountered an error. Please shutdown the application." It is normally closely followed with the 2 messages below:
Cannot assign type ACT.Framework.Contacts.Contact from Act.Framework.Companies.Company
Error occured while starting synch: annot assign type ACT.Framework.Contacts.Contact from Act.Framework.Companies.Company Parameter name item
It only does it in this database not the demo or my other one's.
I have run evry fix in Actdiag and it still does it.
Any suggestions? Please help!
I running ACT! by Sage Premium 2010 Version 188.8.131.52, Hot Fix 1 on a Windows 7 Ultimate quad core with 8G of RAM
05-20-2010 07:19 AM
Since you have narrowed it down to a single database having the issue, you can test if it is the structure of the database or the data by creating an Empty Copy of the database and test it.
To do this:
- open your 'problem' database
- select File > select Save Copy As
- choose the option for creating and 'Empty copy' and give this new database a name
- once it is complete > open this new database and test
If the Empty Copy tests successfully, the next step would be to import the data from the original database into the new one. The idea here is that the import will rewrite the corrupted data. For instructions on importing a database, review this article: Best Practices for Importing an Act! Database
05-20-2010 07:39 AM
Creating the empty database did not seem to solve the problem. When I click on companies, it gives me the same error. Next idea?
05-20-2010 08:25 AM
Just to make sure - all of the databases you have tried are physically stored on the same machine - is that correct?
Unfortunately the situation points to a corrupted database structure. To resolve that would require creating a new database (File > New Database), creating your custom fields in the new database, then importing the old database into the new one.
Another option would be to contact our Database Services group to see if they can resolve it. They are a fee based service.
05-20-2010 11:43 AM
05-20-2010 11:48 AM
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
05-21-2010 05:48 AM
02-09-2017 07:53 AM
The cause of this error is attempting to copy layout elements from another entity (usually Contacts) to a Company layout. If you remove the fields that were copied from a non-Company layout, the problem will go away.