01-20-2015 06:34 AM
i am oing to be upgrading Act 16 to 17 soon, and had a question about whether the remote database information is included in the backup. i did a test upgrade on my laptop, and it didn't appear as any of the sync sets were transferred, let alone the remote databases. am i going to have to recreate this entire section and the rdb's after the upgrade, or is ther an option aomewhere to include this in the backup?
01-20-2015 08:33 AM
Remote Databases go with the actual database they came from. If you change the actual database in any way, you cannot sync with current remote databases - even fixes and upgrades change the database versions. The main database must match every remote databases exactly to the last version number (eg-11.1.21344).
The way to do this is to sync everybody with the main database, upgrade the database, then recreate everybody's remote database and push them back out to your people. In fact, that's the only way to do it. During the upgrade, any new data entered into the remote databases will be lost. When you recreate the remote databases, they will replace all the current remote databases and any data therein.
01-22-2015 07:31 AM
You can upgrade the ACT! Version and the Database on the server, and then upgrade the ACT! Version and the Remote Database on users computers without need recreate the remote databases - This can be with the Help of ACT! professional Consultant.
is important to note that.. on the server must install the new version of Sync Services.
We suggest you back up your database to prevent data loss.
01-22-2015 11:02 AM
Juan is correct in 2 areas: