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probs with sync

New Member
Posts: 37
Country: Germany

probs with sync

hi my prob is, that i get an error if i want to sny with database


Message: ACT! is unable to connect to the sync server. Check to be sure accept incoming sync is enabled in the main database and that the Network sync service is running. Also be sure you are connected to your network.

 

allready change the port by main database - must i restart the database?

allready change the new port by client

 

still the same failure

 

Copper Elite Contributor
Posts: 232
Country: Germany

Re: probs with sync

Hi Mr. Haunstein

 

this issue can be caused by a firewall on the Pc/server

or if you are trying to sync from outside, the firewall of your Router can cause this.

 

you should consider to contact an Acc in Germany, who can give you a helping hand

 

regards

 

ingo Lange

+49 8282 800400

ACC since 1995
Developer of Addons for ACT

CrmAddon Factory
+1 203 541 0040
Bronze Elite Contributor
Posts: 1,430
Country: United_Kingdom

Re: probs with sync

If you are still having the problem lets eliminate the sync service app as the problem -

 

Change he port back on client machine and server.

 

On the server stop the ACT Sync service

 

On the server in ACT go to Tools, Synchronise, and tick allow incoming sync.

 

Now try syncing again. If this works it is  a problem with the Sync service app.