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probs with sync

New Member
Posts: 37
Country: Germany

probs with sync

hi my prob is, that i get an error if i want to sny with database

Message: ACT! is unable to connect to the sync server. Check to be sure accept incoming sync is enabled in the main database and that the Network sync service is running. Also be sure you are connected to your network.


allready change the port by main database - must i restart the database?

allready change the new port by client


still the same failure


Copper Elite Contributor
Posts: 320
Country: Germany

Re: probs with sync

Hi Mr. Haunstein


this issue can be caused by a firewall on the Pc/server

or if you are trying to sync from outside, the firewall of your Router can cause this.


you should consider to contact an Acc in Germany, who can give you a helping hand




ingo Lange

+49 8282 800400

ACC since 1995
Developer of Addons for ACT

CrmAddon Factory
+1 208 56192-34
Silver Super Contributor
Posts: 2,201
Country: United_Kingdom

Re: probs with sync

If you are still having the problem lets eliminate the sync service app as the problem -


Change he port back on client machine and server.


On the server stop the ACT Sync service


On the server in ACT go to Tools, Synchronise, and tick allow incoming sync.


Now try syncing again. If this works it is  a problem with the Sync service app.