Community
Showing results for 
Search instead for 
Do you mean 
Reply

probs with act 2013 and outlook 2010

New Member
Posts: 37
Country: Germany

probs with act 2013 and outlook 2010

hi

 

i´ve an prob with one client

 

windows 7 office 2010 and we use act 2013

 

my prob ist we installed a newer version of office - now 2010 - before 2003

 

i configure all the important entrys in act - but in that case i will an write an email from act - the outlook email window open withe the email adress - but after i send the mail - i didn´t finds the email in my history in act

 

 

Copper Contributor
Posts: 32
Country: Germany

Re: probs with act 2013 and outlook 2010

Maybe your history-filter-options are configured wrong?
New Member
Posts: 37
Country: Germany

Re: probs with act 2013 and outlook 2010

[ Edited ]

no - it´s fine (all users - all documents)

Nickel Super Contributor
Posts: 843
Country: United States

Re: probs with act 2013 and outlook 2010

Check that filter is for all dates as well as all types.

Rita Kogstad
RKA Associates
Stamford, CT
New Member
Posts: 37
Country: Germany

Re: probs with act 2013 and outlook 2010

checked it - two times all

New Member
Posts: 37
Country: Germany

Re: probs with act 2013 and outlook 2010

all persons - all types of documents

New Member
Posts: 37
Country: Germany

Re: probs with act 2013 and outlook 2010

 

 

now i read this

 

For the successful integration between Microsoft Outlook and ACT!, it is important that Outlook be installed before ACT!. If you installed ACT! before installing Microsoft Outlook, you will need to uninstall and reinstall your ACT! software. For information on uninstalling and reinstalling ACT!, refer to the following Answer.

 

so it is the only way to get it running?

 

 

Administrator
Posts: 4,024
Country: United_Kingdom

Re: probs with act 2013 and outlook 2010

If you have installed or updated Office after installing Act, then yes, you will have to reinstall Act to properly integrate the two.


Additionally, please can you check that you have history recording enabled in the email system setup, as shown in the screenshot below:

 

Act!_2016-03-18_13-46-46.png