Community
Showing results for 
Search instead for 
Do you mean 
Reply

problem in Act! Premium Cloud and Act! E-Marketing.

Nickel Super Contributor
Posts: 341
Country: USA

problem in Act! Premium Cloud and Act! E-Marketing.

Hello, this problem is happening in Act! Premium Cloud  and     Act! E-Marketing.

 

1.png2.png

 

https://hosted6.act.com

 

4.png

 

Juan Carlos Otero
juancarlostero@icloud.com
Administrator
Posts: 4,024
Country: United_Kingdom

Re: problem in Act! Premium Cloud and Act! E-Marketing.

Hi Juan Carlos,

 

You're asking a few different questions here. Let me try and answer them individually:

 

  1. Act emarketing error: This can sometimes be solved by simply clicking Log Off in the Emarketing menu, and then clicking Log On to sign back in, then click Refresh from the View menu.
  2. Becoming logged out of the web interface: This can be caused by some invalid data in a particular record. If this is occurring on an Act Premium Cloud account, I would suggest contacting our support team for this issue so that our Cloud team can investigate the cause.
  3. Version showing as v18.1 on web interface: Act Premium Cloud servers are all currently running Act v18.1. The next update for them will be to v19.
Nickel Super Contributor
Posts: 341
Country: USA

Re: problem in Act! Premium Cloud and Act! E-Marketing.

Thank you Gary.

 

..  just... this particular server had previously been upgraded to 18.2 - Users with remote database also have 18.2

 

Thanks anyway

Juan Carlos Otero
juancarlostero@icloud.com
Administrator
Posts: 4,024
Country: United_Kingdom

Re: problem in Act! Premium Cloud and Act! E-Marketing.

Are you hosting the server where it is showing v18.1 on the web interface, but can confirm the installation is v18.2?
If so, we are aware of a defect where if the installation of APFW was upgraded from an older update, then the pre-upgrade version number will be shown.