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pop up alarm - clearing the wrong activities

Copper Super Contributor
Posts: 122
Country: United Kingdom

pop up alarm - clearing the wrong activities

Since upgrading to the latest version (16.0.291.0 HF4) I have noticed that when the pop up alarm appears with multiple contacts - that despite selecting the correct row - when I clear this it ALWAYS shows a different contact from another alarm If I select OFF the row I am looking at and then click back on to the row it works I have now had multiple incidents where I have recorded history and closed off an alarm for the wrong contact is this a bug?! It's only started happening since upgrading to the latest version Any fixes?! Thanks in advance Andy Kent
Andy Kent
Angel Solutions (UK and NZ)
www.angelsolutions.co.uk
Highlighted
Moderator
Posts: 720
Country: USA

Re: pop up alarm - clearing the wrong activities

Here are some things that you can try:


Can you test this in the Demo database and see if you get the same result. If you can reproduce it in the demo, it could be a couple of things. Since the alarm box deals with the graphical interface, if your DPI is set to anything higher than 100%, it could be possible that it's not displaying properly for you to select the right activity alarm. Take a look at this article: http://kb.swiftpage.com/app/answers/detail/a_id/26349 

 

Also, if you can reproduce it in the Demo database, it could be damaged preferences, in which case you can try to rebuild the Act! program preferences: http://kb.swiftpage.com/app/answers/detail/a_id/14770 

 

If the same issue does not happen in the demo database, it could be a database issue. Try running maintenance on your database: http://kb.swiftpage.com/app/answers/detail/a_id/19642

 

 

 

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com
Copper Super Contributor
Posts: 122
Country: United Kingdom

Re: pop up alarm - clearing the wrong activities

Thanks so much for the reply Unfortunately it isn't the DPI, we have also run every single fix/rebuild etc in the ActDiag tool It's still happening so is there anything else we can try? Anything we can look at under the bonnet to check? Thanks Andy
Andy Kent
Angel Solutions (UK and NZ)
www.angelsolutions.co.uk
Copper Elite Contributor
Posts: 144
Country: Australia

Re: pop up alarm - clearing the wrong activities

Hi Andy and Elise,

 

One of our clients is also reporting the same problem since they upgraded to Act! v16.

 

They are using the following:

Act! Pro Version 16.0.291.0, Hot Fix 2
English (Australia)

 

The process they have been using where the issue occurs is as follows:

 

  1. The alert window appears.
  2. they click on the record they wish to adjust
  3. they go to the contact record off the alert
  4. minimise the alert window
  5. gather what information they need from the contact record
  6. maximise the alert window
  7. with the conact still selected in the list, they click either Clear Activity, or, Reschedule
  8. the prompt appears with a different contact selected.

Here are some screenshots as well, just in case this helps:

 

issue image 1.png

image issue 2.png

 

Cheers

 

 

Jared Dalrymple | Technical Consultant | P:+61 7 3423 3551
jared@evolutionmarketing.com.au | Evolution Marketing Services


Copper Elite Contributor
Posts: 144
Country: Australia

Re: pop up alarm - clearing the wrong activities

A Further update, as our client is still experiencing this issue:

 

We have manually reset the Act! Preferences on the computer.

 

Database Check/repairs and rebuilds have all been run.

 

We have tried running the Act! Application as Administrator.

 

 

This is not a big list of Troubleshooting steps, this issue has left me at a loss.

 

Is there anything else I could try?

 

Kind Regards

 

Jared Dalrymple | Technical Consultant | P:+61 7 3423 3551
jared@evolutionmarketing.com.au | Evolution Marketing Services


Nickel Elite Contributor
Posts: 934
Country: USA

Re: pop up alarm - clearing the wrong activities

[ Edited ]

This may work until spefic issue is resolved?

There are a couple of other ways to achieve desired results for managing/clearing activities in place of using the Alarm Popup.

1: Since you are already in a Contact Record, just use the Activities Tab for that Contact and clear/change/reschedule from there.

Note: Click the Save Button before leaving that Contact Record you are in.

2: Click Activities Module button from the Navigation bar on left side of ACT!, make desired changes from there.

3: Use ACT! Calendar and rite click on desired Contact Activity to make desired change in activity status.

Hope this helps - Cheers - FSB Smiley Happy

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Platinum Elite Contributor
Posts: 6,662
Country: USA

Re: pop up alarm - clearing the wrong activities

At this point I have to consider database damage, likely in the linking of the alarm popup and tha actual activities.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Nickel Elite Contributor
Posts: 934
Country: USA

Re: pop up alarm - clearing the wrong activities

You may also quickly resolve by trying to save a new copy of your troubled database?

from ACT! / File / Save Copy as ?? Just Guessing here. Cheers - FSB Smiley Happy

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Copper Super Contributor
Posts: 122
Country: United Kingdom

Re: pop up alarm - clearing the wrong activities

still happening with us - there isn't a specific check/clean for this in ActDiag so wondered if anyone has some SQL they've got here to check in our back end DB whether this is an issue Partially relieved it's happening to other people too - may be an issue in the upgrade scripts as we didn't have this issue prior to upgrading to the latest version Thanks Andy
Andy Kent
Angel Solutions (UK and NZ)
www.angelsolutions.co.uk