02-04-2014 05:49 AM
02-10-2014 02:27 PM
Here are some things that you can try:
Can you test this in the Demo database and see if you get the same result. If you can reproduce it in the demo, it could be a couple of things. Since the alarm box deals with the graphical interface, if your DPI is set to anything higher than 100%, it could be possible that it's not displaying properly for you to select the right activity alarm. Take a look at this article: http://kb.swiftpage.com/app/answers/detail/a_id/26349
Also, if you can reproduce it in the Demo database, it could be damaged preferences, in which case you can try to rebuild the Act! program preferences: http://kb.swiftpage.com/app/answers/detail/a_id/14770
If the same issue does not happen in the demo database, it could be a database issue. Try running maintenance on your database: http://kb.swiftpage.com/app/answers/detail/a_id/19642
03-03-2014 06:34 AM
04-03-2014 11:35 PM
Hi Andy and Elise,
One of our clients is also reporting the same problem since they upgraded to Act! v16.
They are using the following:
Act! Pro Version 16.0.291.0, Hot Fix 2
The process they have been using where the issue occurs is as follows:
Here are some screenshots as well, just in case this helps:
04-21-2014 09:59 PM
A Further update, as our client is still experiencing this issue:
We have manually reset the Act! Preferences on the computer.
Database Check/repairs and rebuilds have all been run.
We have tried running the Act! Application as Administrator.
This is not a big list of Troubleshooting steps, this issue has left me at a loss.
Is there anything else I could try?
04-22-2014 07:51 AM - edited 04-22-2014 07:54 AM
This may work until spefic issue is resolved?
There are a couple of other ways to achieve desired results for managing/clearing activities in place of using the Alarm Popup.
1: Since you are already in a Contact Record, just use the Activities Tab for that Contact and clear/change/reschedule from there.
Note: Click the Save Button before leaving that Contact Record you are in.
2: Click Activities Module button from the Navigation bar on left side of ACT!, make desired changes from there.
3: Use ACT! Calendar and rite click on desired Contact Activity to make desired change in activity status.
Hope this helps - Cheers - FSB
04-22-2014 10:05 AM
At this point I have to consider database damage, likely in the linking of the alarm popup and tha actual activities.
04-22-2014 10:48 AM
You may also quickly resolve by trying to save a new copy of your troubled database?
from ACT! / File / Save Copy as ?? Just Guessing here. Cheers - FSB
04-22-2014 12:36 PM