02-22-2016 10:28 PM
I have a photo field in my contact layout when inserting photos they show up, upside down. when in explorer (using windows 10) they are normal. I have to edit them and change them a little to get them to show up with correct rotation.
02-23-2016 12:46 AM
Could you please confirm what version of Act! you have (Help>About Act) and whether it is Pro, Premium or Cloud. Also, how are you adding the picture field and does this happen with all images?
02-23-2016 12:58 AM
windows 10, act! v18 Premium
edited the contact layout, added a picture field for business cards. when adding the picture sometimes not all the time they are upside down.
when looking at them in windows explorer, or photo they are correct. They may have been rotated at one time but viewing them in any other program they are correct. I have to go into photo shop edit the photo someway and resave it then it works. I noticed if i clear the image and then try to open it in photo shop it says it's open in another program. i have to delete the complete contact, then after editing the photo resaving it, then i can insert it.
hope this makes sense, thank you for your assistance.
02-23-2016 05:25 AM
02-24-2016 04:30 AM
Was the photos taken with a mobile phone, ie iPhone? If so it is showing up the same way that the phone was held when the photo was taken!
The photo is saving information about the direction, might be possible to edit or view the photo in Windows and take a screenshot that you save as your photo
02-24-2016 02:36 PM
They are business cards scanned on an Epsom printer. Then sometimes rotated correctly. The weird thing is looking at a folder with all the cards they look fine, properties are fine but randomly when inserted they show up, upside down.