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outlook problem - 2013 spi and outlook 2007

Copper Contributor
Posts: 52
Country: France

outlook problem - 2013 spi and outlook 2007

Hi All - i updated to 2013 Sp1 just a week ago, and i cant now connect with outlook 2007. (win 7, home 32 bit) . When i goto options/preferences to set up the account, it says that although it recognises outlook is installed, it cant conenct so suggests a fix.... i apply this fix, but nothing happens, it doesnt cure anything.

 

Any clues to what else i should try ?

 

thanks for any suggestions, as always they are greatly appreciated.

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: outlook problem - 2013 spi and outlook 2007

Have you tried running maintenance on the Office installation?

Here is an article with steps: KB Article 13826

 

Another option: try running Sage ACT! with the 'Run as administrator' option.  To do this: close ACT! > right click on ACT! icon > select 'Run as administrator' > test.

Greg Martin
Sage